FirstBank - Tower & Hampden in 18600 East Hampden Avenue

Customer Reviews about FirstBank - Tower & Hampden:

• ★ ☆ ☆ ☆ ☆
  I went into this first bank today hoping to close my account knowing that I had an overdraft fee that I cannot take care of at the moment. I called earlier and was given to a billing supervisor who told me that this can be done but it might be best to do it inside of a location. Immediately when I walked in the door I was given nasty looks by the teller. Which ended up serving me. Her name was Lynn lee. Never in my life have I felt more disrespected I went in there to bank today andshe told me today that I could not close my account with an overdraft fee which I had talk to someone on the phone in billing who said this can be done under circumstance. Instead of getting that response I was mocked and laughed for even suggesting the idea.which I never would've done if I was not told in the first place that this can be done. So I brushed off your attitude and went outside and made the call to go and then they use mediately shut down my account. The way I was responded to you and the way I was dealt with was extremely unprofessional and disrespectful. Speaking to friends and family and customers at First Bank they have also experiences from the exact same lady and other tellers at this location. I'm not sure the sense of entitlement these bankers have but they try to belittle people. I suggest nobody bank here. Dave the supervisor was helpful but never have I felt such disrespect from someone when I was nothing but nice.
  By Handfives For you, September 08, 2017
• ★ ★ ★ ★ ★
  Fantastic branch, really inviting interior and great staff. Love the officer too!
  By Victor Mamlin, August 21, 2017
• ★ ★ ★ ★ ★
  Great branch, always friendly. Some of the tellers have been there for years and get to know the customers, even those that are not there every day. I usually go during high volume times and I find them to be quick and efficient. I have my safety deposit box here and they are always respectful and courteous when I have to go in it. Thanks for providing such a pleasant and easy experience.
  By Sue Gilbert, November 18, 2016

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About FirstBank - Tower & Hampden in Aurora